Order Terms and Conditions

Our Designs

The flowers shown in our designs may be subject to change depending on seasonality and availability. The images associated with each design are for inspiration. Specific requests can be accommodated, but please call the shop to place your order by phone: 0207 703 9124

Vase life expectancy is between 3 – 5 days for many of the seasonal flowers we use, with the exception of of our longer lasting varieties. All  queries, complaints and feedback must be received within 24 hours of delivery.

Delivery

Deliveries are possible between 8:00 am and 4:00 pm. Deliveries outside of this time frame are possible by special request, however we deliver in routes and may not be able to facilitate without notice. In most cases, we can deliver same day if orders are received before 1:00 pm.

Full name, address, post code and a contact telephone number must be supplied for all deliveries. If we have to re-deliver due to incorrect or incomplete information being provided, you may be liable for additional delivery charges.

We are unable to take any responsibility for any flowers that we have to leave in post rooms or with concierge desks. If you do not wish items to be left, please inform us when placing your order.

If you have an URGENT or specific request,  please call us directly on 0207 703 9124.

Cancellations/Returns

Cancellation of your order of collection or delivery must be made by 3 pm the day prior to delivery for you to be eligible for any refund, if it is the day of delivery do however give us a call directly and we will whats possible.

Any gifts purchases made in-store or by phone are eligible for exchange only, unless faulty.

Flower school vouchers are valid for 12 months from date of purchase. We require a minimum of 48 hours notice for any cancellations for class enrollment. Pesh Flowers reserves the right to cancel or postpone classes due to any unforeseen circumstances.